Technical help

VTAC application not working?

If your VTAC application is not working please clear your browser cache or cookies and check your computer has the minimum technical specifications before you contact VTAC .

Application access: things you can try

Having trouble logging into your VTAC account? This is often a temporary issue or due to something saved in the browser cache (for example, a previous version of the VTAC account). Some things you can try:

• Refreshing your browser.
• Try incognito mode. This opens a browser that has no cache.
• Clear browser cache. This is the most effective way to ensure there is nothing blocking access.
• Try a different browser. If the above does not work, you can try a different web browser. Sometimes it is difficult to remove everything from the browser cache.
• Try a different device. Whether it’s your mobile phone, a friend or teachers’ laptop, otherwise wait until you get home to try on your home network or a parent’s device.

There may be other issues such as your firewall restricting access to the VTAC applicant portal. This could be an issue if you are on a school network.

Get in touch if none of the above work.

Clearing Cache and Cookies

Clearing your browser’s cache and cookies can resolve many common issues such as login errors, page loading failures, or outdated content display.

Windows

• Chrome / Edge / Firefox
  • Press Ctrl + Shift + Delete
  • Select “Cookies and other site data” and “Cached images and files”
  • Set time range to All time
  • Click Clear data
  • Restart your browser

macOS

• Safari
  • Go to Safari menu > Clear History
  • Choose All history
  • Click Clear History
  • Restart your browser
• Chrome / Firefox
  • Press Command + Shift + Delete
  • Select “Cookies and other site data” and “Cached images and files”
  • Set time range to All time
  • Click Clear data
  • Restart your browser

Minimum technical specifications

VTAC recommends completing our application on a desktop or laptop computer. Applications work on recent versions of popular browsers.

Supported Browsers

For best results, ensure your browser is updated to the latest stable release.

If you don't have one of the above browsers you can download the latest versions for free at Mozilla Firefox, Google Chrome, and Microsoft Edge or update Safari through the App Store.

If you don't know which web browser or operating system you are using, visit whatsmybrowser.org.

Supported Operating Systems

Additional Notes

• Browser Extensions: Disable privacy extensions if you encounter display or login issues.
• Network Settings: Ensure stable internet connectivity and allow access to required domains.
• Proxies and VPNs: Avoid configurations that modify headers or tunnel localhost traffic.

Further assistance

If you find you need additional technical assistance, please contact us.

When contacting us with your technical query, it is important to provide VTAC staff with the following details:

1. The operating system of the computer you are using (e.g. Mac, Windows, Android, etc. and what version)
2. The internet browser you are using (e.g. Chrome, Edge, Safari or Firefox and what version).