Procedures for Dealing with Instances of Falsified, Fraudulent or Misleading Documentation

Governing Policy

These procedures are governed by the Policy on Dealing with Instances of Falsified, Fraudulent or Misleading Documentation.

1. Falsified, fraudulent or misleading documentation provided by a person submitting a VTAC application
   1. Staff involved in the assessment of applications must be vigilant in scrutinising all documentation provided by applicants.
   2. Where there is a suspected case of falsified, fraudulent or misleading documentation, the matter will be brought to the attention of the Operations Coordinator.
   3. The Operations Coordinator will review the document and features and at such time, where they believe further investigation is warranted, will refer the matter to the Customer Services Manager.
   4. The Customer Services Manager will then write to the applicant to request the original documentation (for return).
   5. The applicant will be required to respond in writing, within 5 working days of the date of the request from the Customer Service Manager.
   6. If the original documentation cannot be substantiated, further discussions will ensue including confirmation from the owner institution as to if the information provided is a direct copy of their record.
   7. Where documentation is confirmed as accurate no further action will be required and documentation will be processed as normal.
   8. Where documentation is confirmed as being tampered with or falsified the Customer Services Manager will:
      • Advise the applicant in writing
      • Advise all the institutions, to which an application has been made of the falsification.
      • VTAC also reserves the right to:
        • Cancel the course application
        • Report the incident to the relevant legal authorities
   9. The Customer Service Manager will ensure that recordkeeping and notification requirements are undertaken in accordance with the Policy.